Privacy Policy
Last updated: June 2025
At Lucky Basket, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and your choices.
Information We Collect
When you create an account, place an order, or contact us, we collect information you provide directly — such as your name, email address, phone number, shipping address, and payment details. We also automatically collect certain technical data when you use our website, including your IP address, browser type, pages visited, and referring URLs.
How We Use Your Information
We use your information to process and fulfill orders, send order confirmations and shipping updates, respond to customer service inquiries, send promotional emails (only if you opt in), improve our website and product offerings, and comply with legal obligations. We do not sell your personal information to third parties.
Payment Security
All payment transactions are processed securely through Stripe. We never store your full credit card number on our servers. Stripe is PCI-DSS compliant and encrypts all payment data in transit and at rest.
Data Sharing
We share your information only with trusted service providers necessary to operate our business — including Stripe (payments), Resend (email), and our hosting providers. These partners are contractually required to keep your data confidential and use it only to provide their services to us.
Data Retention
We retain your account and order information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and personal data at any time by visiting your Account page or contacting us.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, contact us using the details below. We will respond to your request within 30 days.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending an email to the address on your account. Your continued use of our site after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out:
Lucky Basket